Our Customers have asked . . .

• Q:  How long has Teddy Zoo been in business?
• A: Teddy Zoo's owners have been in the teddy bear stuffing industry since 2003, and have worked with most of the existing wholesalers and retailers alike.  We have developed key partnerships along the way that has allowed us to quickly become a market leader in this space.
• Q: How is Teddy Zoo different from the other providers?
• A: Our corporate and business background is Retail.  We understand how difficult retail is, and we understand what we need to do so our business owners are truly successful.
• Q: How quickly will I receive my order?
• A: In North America, your order ships same or next day, via Federal Express.  We will provide you with complete tracking information.  In Europe, your order will be picked and shipped within 24 hours, via a pre-discussed carrier.  Our warehouse will be in contact with all European clients regarding shipping from our European Distribution Center.
• Q: How much does shipping cost?
• A: We have accounts with major carriers and pass all savings onto our customers.  We will get you the best rates possible, and do all of the required paperwork, including customs.
• Q: What if I am not pleased with my order?
• A: We do have a Return Policy to fully refund your purchase price upon return of the goods.
• Q: Do you manufacture your own stuffing machines?
• A: Yes, our manufacturer has been making our stuffing machines for 4 years, with the best technologies available.  Designed by electrical engineers, our stuffers flat out work.  They are smartly designed, with direct shaft, forced air, and few moving parts.
• Q: Do the stuffers require maintenance?
• A: The stuffers are pretty much maintenance free.  A complete setup and training guide, plus 7x24 support, will be provided.  A 1 year warranty is also provided.  With our stuffers, you get the most functional and durable machine, at the best price!
• Q:  How long to get a stuffer once I order one?
• A:  We stock both the large and portable stuffers, so depending on paint color and graphics work for your business, often we can ship the next day.  If we have a big run on stuffers, as we do for some tradeshow events, it may be a couple of weeks prior to shipping.  Typically, we can ship the same week.
• Q: Do the clothes fit all of the teddy’s?
• A: 99% of them do, however, there are a couple of clothes items that are made for smaller bears. We will contact you if there are any ‘wardrobe’ problems.
• Q:  Are the bears and clothes safe?
• A:  Yes, after the most recent issues in China, all of our products had to be retested.  This has now been completed, and all items carry the CE Safety mark, and are safe for shipping worldwide.
• Q:  How do your bears & clothes differ from your competitors?
• A:  We only choose the best quality fabrics and finish, as our customers demand soft fabric and various color choices.  Our clothes are extremely detailed and often come with 4 or 5 little accessory items to make the outfit.  Fit and finish rules the day at Teddy Zoo!
• Q:  Do you offer area or territory protection?
• A: Yes we do. This is required in order to ensure that each and every business owner, and their investment, is protected.